Privacy Policy

1. Who We Are

This Privacy Policy explains how Creative Bytes Design ("Creative Bytes," "we," "us") collects, uses, and protects personal information when you visit creativebytesdesign.com, fill out a form, book a consultation, message our team, or work with us. We are located at 1043 W. Avenue M-4, Suite B, Palmdale, California 93551.

2. Information We Collect

• Information you give us: your name, email, phone number, business name, website or domain, city, and the answers you choose to share in our forms (such as your business type, goals, budget range, timeline, services you are interested in, and preferred language).
• Messages you send us through the site, email, phone, text, or chat.
• Booking details when you schedule a consultation.
• Client project information: content, logins you share for the work, and billing details. Payments are processed by our payment providers; we do not store full card numbers.
• Automatic information: device and browser type, pages viewed, referring site, and approximate location, collected through cookies and similar tools.

3. How We Use Information

• To respond to your request, prepare for and hold your consultation, and recommend the right next step.
• To deliver, support, and bill for the services you hire us for.
• To send appointment reminders and follow-up messages, and, if you opt in, marketing emails or texts. You can unsubscribe at any time.
• To improve our website, services, and content, and to keep the site secure.
• To meet legal, tax, and accounting obligations.

4. Text Messages (SMS)

If you opt in to text messages, we use your number only to contact you about your request, appointments, and our services. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell or share your mobile number or SMS opt-in consent with third parties for their own marketing purposes.

5. How We Share Information

We do not sell your personal information. We share it only with service providers that help us run our business, such as website hosting, our CRM and booking system, email and texting tools, payment processing, analytics, team communication tools, and AI providers that power our chat and automation features. These providers may use the information only to perform services for us.

We may also share information if required by law, to protect our rights or the safety of others, or as part of a business transfer.

6. Cookies & Analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings; some features may not work as intended without them.

7. AI Chat & Automation

Some conversations on our site or on behalf of our clients may be handled by AI agents. Information shared in those conversations is used to answer your question and route it to the right team member, and is handled under this policy. Please do not share sensitive information (such as financial account numbers or health details) in chat.

8. Your California Privacy Rights

If you are a California resident, you may have the right to know what personal information we collect and how we use it, to request a copy, to ask us to correct or delete it, and to opt out of any "sale" or "sharing" of personal information (we do not sell it). We will not discriminate against you for using these rights.

To make a request, email hello@creativebytesdesign.com or call (661) 522-3344. We may need to verify your identity before responding.

9. Data Security & Retention

We use reasonable safeguards to protect personal information, but no method of transmission or storage is 100% secure. We keep information only as long as needed for the purposes above, including legal and accounting requirements, and then delete or de-identify it.

10. Children’s Privacy

Our site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

11. Links to Other Sites

Our site may link to other websites and social platforms (such as Instagram, Facebook, LinkedIn, TikTok, and Google). Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when it last changed.